My career in equipment support has always been vocational; I
have always dealt with mobilizing a trades-based workforce. Most recently this was
managing fleet for a natural gas utility. Observations from years within this
field make me draw the conclusion that, pound for pound, there are likely no
industries slower to adapt new technologies than those who deal with pipe,
whatever the commodity those pipes carry.
Really this should come as no surprise, as much the tooling and
technique associated with working on this infrastructure hasn’t materially
changed in the past 60-70 years. In a nutshell, what worked 10+ years ago still
works today. Also, functioning in a regulated marketplace doesn’t really force a
business to consider different solutions to remain competitive.
About 16 years ago, a determination was made by my employer
to specify air conditioning in all vehicles going forward. The reason flew in
the face of industry wisdom, it was simply “the right thing to do” for the
employees. We joked occasionally that we had decided to jump into the 20th
century with both feet. The next century was 2 years away.
Years later this same equipment came up for replacement. My
department both bought and sold the equipment, so I got to see first-hand the
cost/resale ratio associated with this altruistic purchase decision. While
market variables are always tweaking resale values, it was none-the-less
apparent that the up-front cost of the option was more than recovered once the vehicle
was sold, as I had similar equipment with and without air-conditioning selling
side by side.
And really – should this be a surprise for anyone? Which of
us, if we are in the market for a used car or truck, wouldn’t pass on a vehicle
without air-conditioning? While there are still businesses where automotive creature
comforts are not required, the lack of them on your equipment certainly narrows
your potential remarketing field.
Specifications for that employer continued to evolve,
eventually incorporating cruise-control and tilt-wheel. As before, it appeared
that the cost was easily recovered during resale.
And there is the crux of this discussion. As a commodity, the up-front expense
associated with these bells and whistles seemed needless as the truck “worked”
just fine without them. However, the resale differential had proven that sale
recovery could, and should, be figured into total vehicle costing. It is on
this total cost of ownership paradigm that purchase decisions should be made.
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