Regardless of the industry being served, fleet managers have one crucial charge. All too often we can lose sight of this fact. So what is this charge?
Be an asset to the organization you support
Sounds simple, but it gets lost in the mix all too easily. Pressures from management for financial performance, pressures from operators about equipment, and pressures from vendors for additional revenues are all at odds, and all fight for top honors on your priority list. The minutia which these conflicting needs bring with them can command an urgency which is unrelenting. Before you know it, your day (and your best intentions) are carried away in this urgency, and your goal becomes survival, not excellence.
Step back. Get some perspective. Neither your manager or your customers are going to be pleased with unthoughtful responses, no matter how quick. Accuracy suffers, and soon this will show in performance. A poor/inaccurate answer can result in more damage than no answer at all. So be realistic with whoever requests info about timeline. At the same time, don't drag your heels. If you can give the matter appropriate attention right then, tear into it and get it off of your plate.
Your organization, your vendors and you benefit from accuracy, so make effort to produce it.
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